Return Policy

Return Policy

Thank you for shopping with us! We want you to be completely satisfied with your purchase. Please read our return policy below for clothing and artwork.

 

Clothing:

Our apparel and goods are made to order, especially for you.

Returns & Exchanges

• We do not accept returns or exchanges for buyer’s remorse, size selection errors, or color preference. Please double-check size charts and product descriptions before ordering.
• However, if your item arrives damaged, defective, or misprinted, we’ll replace it at no cost. Just contact us within 7 days of delivery with:
• A clear photo of the item and issue
• Your order number

Cancellations

• Orders can only be canceled within 2 hours of placement. After that, they are sent into production and cannot be modified or refunded.

 

Non-Returnable Clothing Items:

Intimates, swimwear, or custom-tailored items.

Final sale items (clearly marked).

 

Original Oil Paintings:

Each original piece is a unique, hand-painted work of art.

Returns

• Returns on original artwork are accepted within 7 days of delivery, provided the item is returned in its original condition and packaging.
• The buyer is responsible for return shipping costs and ensuring safe delivery.
• Please email us before returning to initiate the process.

Refunds

• Once the returned painting is received and inspected, we will issue a refund (minus shipping) to your original payment method.

 

Art Prints:

Art prints are made with care and high-quality materials.

Returns & Refunds

• We do not accept returns on art prints unless they arrive damaged or incorrect.
• If you receive a damaged or defective print, contact us within 7 days of delivery with:
• A photo of the damage
• Your order number

 

Shipping Damage or Lost Items:

If your item arrives damaged or does not arrive at all:

• Report shipping damage within 7 days of delivery
• For lost items, please wait 14 days after the estimated delivery date and contact us for assistance

 

Non-Returnable Art Items:

*Custom, commissioned, or personalized artwork.

*Digital downloads or prints.

*Art returned without prior approval or outside of the 14-day window.

 

Return Process:

1. Email us at chlouin365@gmail.com with a photo and description of the issue.

2. Once approved, ship the item securely in its original packaging.

3. Upon receipt and verification of the damage/defect, we will issue a refund or replacement.

 

Additional Notes:

Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

We recommend using a trackable shipping method to ensure your return is received.

Refunds are processed to the original payment method; we do not offer cash refunds.

 

We’re a small, independent brand that takes pride in the quality of both our art and products. We do our best to ensure a positive experience and appreciate your understanding of the custom and handmade nature of what we offer. If you have any questions or concerns, please reach out to us at chlouin365@gmail.com!