Shipping Policy

Shipping Policy:

We’re committed to delivering your order safely and efficiently. Please review our shipping policy for both clothing and artwork below.

 

General Information:

We currently ship to the U.S. and Canada.

Orders are processed Monday through Friday (excluding holidays).

You will receive a confirmation email with tracking information once your order ships.

 

Processing times:

Clothing & Goods

  • Each item is made to order and typically ships within 2–7 business days.
  • Production times may vary slightly during holidays or high-volume periods.

Art Prints

  • Art prints are created and packaged after you place your order.
  • Please allow 3–7 business days for processing before shipment.

Original Oil Paintings

  • These one-of-a-kind pieces require special handling and packaging.
  • Orders ship within 5–10 business days to ensure secure delivery.
  • Original artworks are carefully packaged and shipped with protective materials.
  • We may use specialty couriers for oversized or high-value art.
  • Insurance and signature confirmation may be required for original pieces.
  • Shipping costs for artwork are calculated at checkout based on size, weight, and destination.

Shipping times:

Shipping time depends on your location and the type of item ordered:

Region

Estimated Delivery Time (After Processing)

United States

3–8 business days

Canada

5–10 business days

International

7–21 business days

 

Please note: Multiple items may ship separately depending on the item type and production facility.

Customs duties/taxes are the responsibility of the customer.

***Note: Delivery times may vary during peak seasons or due to postal service delays.

 

Shipping rates:

Shipping rates are calculated at checkout based on your order contents and delivery location. Free shipping may be available for qualifying orders or promotions.

 

Shipping Confirmation & Tracking:

Once your order is shipped, you’ll receive a tracking number via email.

If your package is lost or delayed, please contact us and we’ll assist in locating it with the carrier.

 

Delays & Issues:

While we strive for timely delivery, please understand that delays can occur due to:

  • Customs clearance
  • Weather disruptions
  • Global supply chain or courier delays

If your order appears delayed or lost, please contact us at chlouin365@gmail.com and we’ll be happy to assist.

 

Additional Notes:

Please ensure your shipping address is accurate at checkout. We are not responsible for delays or losses due to incorrect addresses.

If an order is returned to us due to an undeliverable address, additional shipping fees may apply to resend.

For questions or concerns, feel free to contact us at chlouin365@gmail.com!